Responsible Gaming

Gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can make a game predictable. Previous results do not affect future results, and a win is never owed because you have experienced losses. You should only gamble with money you can afford to lose after essential living costs and other financial commitments have been covered.

Before playing, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense rather than an investment. Once your planned budget has been used, stop playing. Avoid changing your budget during a session, particularly if you are trying to recover losses or are feeling upset, tired, stressed or under the influence of alcohol or other substances.

• Set a personal spending limit before you start and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Never borrow money, use essential funds or sell belongings to gamble.
• Do not chase losses by increasing stakes or playing for longer.
• Keep gambling separate from household bills, savings and credit commitments.
• Avoid gambling when you are distressed, tired, angry or affected by alcohol or other substances.
• Remember that taking a break or choosing not to play is always an appropriate decision.

Slots Gallery Casino is intended for adults who choose to gamble lawfully and responsibly. You must meet the applicable minimum age requirement and comply with the laws that apply to you. Gambling is not suitable for people under the legal age, and adults should take reasonable steps to prevent children and other unauthorised people from accessing their account or gambling devices.

Account controls can help turn a general intention into a clear limit. Where these features are available, use them before you begin playing or whenever you review your gambling habits. Depending on the service and account settings, controls may include deposit limits, loss or spending limits, session reminders, activity statements, time-outs and self-exclusion. The exact features, waiting periods and operation of each control may vary.

Set limits in advance

A limit works best when it is realistic, set before gambling and not changed in response to a result. Consider setting a daily, weekly or monthly amount that reflects your entertainment budget. You may also choose a maximum playing time. Keep a record of deposits, withdrawals and time spent playing so that your decisions are based on your overall activity rather than a single session.

Take a break

A temporary time-out can create space to reassess your habits. During a break, do not open another gambling account or move to another gambling service to continue playing. Use the time to review your finances, speak with someone you trust and consider whether a longer break or professional support would be useful.

Consider self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a defined period or indefinitely. If you request self-exclusion, follow all instructions provided and do not attempt to bypass the restriction by using another account or someone else’s account. Self-exclusion may apply only to the relevant service, so you may also need to consider broader exclusion options or support available in your state or territory.

If a limit or restriction is not available through your account, contact the available customer support channel or use the responsible gambling process provided on the website. Do not assume that asking for a limit to be removed or increased is a sign that you should continue. A request for stronger restrictions should be taken seriously.

Problem gambling can affect anyone, including people who have gambled for a long time without difficulty. It is not defined only by the amount of money lost. The important question is whether gambling is affecting your choices, relationships, finances, work, study, health or general wellbeing.

You may wish to pause gambling and seek advice if you notice one or more of the following signs:

• Spending more time or money gambling than you planned.
• Trying to win back money after losing, or feeling unable to stop during a session.
• Increasing the amount or frequency of gambling to achieve the same excitement.
• Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
• Hiding gambling activity, deposits, losses or account statements from family or friends.
• Borrowing money, using credit or missing bills because of gambling.
• Feeling anxious, irritable, guilty, ashamed or low when you are not gambling.
• Arguing with people close to you about gambling or withdrawing from normal activities.
• Neglecting work, study, health, family responsibilities or sleep.
• Returning to gambling after deciding to stop, or using another account to avoid a restriction.

You do not need to wait for these signs to become severe before asking for help. A confidential conversation with a qualified counsellor, healthcare professional or trusted person can help you understand your options. Support is also available for family members and friends who are affected by another person’s gambling.

If gambling is causing concern, stop playing and seek support as soon as possible. Australian players can consider speaking with a general practitioner, psychologist, financial counsellor or gambling support service. Services such as Gambling Help Online provide information and support for people experiencing gambling harm, as well as for families and friends. State and territory services may also offer counselling, financial guidance and self-exclusion information.

A trusted person can help you take practical steps, such as reviewing bank statements, removing saved payment details, creating a household budget, arranging account restrictions or accompanying you to an appointment. You can decide how much information to share, but being honest about the time and money involved will make it easier to receive suitable assistance.

1. Stop gambling and avoid making further deposits while you decide what to do next.
2. Write down recent gambling activity, including time spent, deposits, withdrawals and losses.
3. Tell someone you trust that you would like support.
4. Apply relevant account limits, a time-out or self-exclusion where available.
5. Contact a qualified support service or healthcare professional for confidential advice.
6. Review your finances and arrange help with bills or debt if gambling has affected them.

If gambling has contributed to an immediate risk to your safety or wellbeing, seek urgent assistance from local emergency services or a crisis support service. If you are supporting someone else, avoid giving them money for gambling and encourage professional help. Be patient, non-judgemental and clear about the practical boundaries you need to maintain.

Only use your own account and payment methods, and keep your login details private. Do not allow another person to gamble through your account or ask someone else to gamble on your behalf. If you believe another person has accessed your account, or if you are concerned about unusual activity, stop using the account and follow the account security and support process available on the website.

We may take responsible gambling concerns seriously and may ask questions about your activity, apply account restrictions or recommend a break where appropriate. Any checks or measures will be handled in accordance with the applicable terms, privacy information and legal requirements. Responsible gambling controls are intended to support safer decisions, but they cannot remove the inherent risks of gambling or guarantee that harm will not occur.

This page provides general information and is not financial, medical or legal advice. Your circumstances may require individual guidance from a qualified professional. Please review the website terms and any responsible gambling information connected with your account before playing. If your gambling habits change, review your limits and consider taking a further break or seeking support.