Terms & Conditions

These Terms & Conditions form an agreement between you and Slots Gallery Casino in relation to your use of the website, your account and any related services. They apply to all visitors, registered customers and players, whether you access the website using a computer, mobile phone, tablet or another compatible device.

By visiting the website, registering an account, making a deposit, entering a promotion or playing a game, you agree to follow these terms. If you do not agree with any part of them, you must not use the website or its services. Additional rules may apply to specific games, payment methods, promotions or other features. Those rules will be shown to you before or during use and form part of these terms when accepted.

You are responsible for reading the current version of these terms before using the website. We may update, replace or amend the terms from time to time. Changes may be made to reflect legal requirements, operational needs, technology updates or changes to the services. The updated version will apply from the date it is published, unless a different effective date is stated.

Eligibility and legal use

You must be legally permitted to access online gambling services in the place where you are located. You must also meet the minimum legal age that applies to online gambling in your location. You must not use the website if doing so would breach any law, regulation, court order or other legal restriction that applies to you.

Access may be unavailable or restricted in some locations. It is your responsibility to check whether online gambling and the services offered by Slots Gallery Casino are lawful where you are physically located. Using the website from Australia does not remove your obligation to comply with applicable Australian laws or any other laws that apply to you.

Changes and suspension

We may change, suspend or withdraw part or all of the website or its services. This may include restricting access to a game, payment option, account feature or promotion. We may also suspend or close an account where we reasonably believe that a term has been breached, information is inaccurate, activity is unlawful, identity checks cannot be completed or continued access may create a risk to the customer or the website.

Registration information

To use some services, you may need to create a personal account. You must provide information that is accurate, complete and current. This may include your name, date of birth, residential details, payment information and other information needed to operate the account or meet legal and compliance obligations.

You must update your information if it changes. We may ask you to provide documents or other evidence to verify your identity, age, location, source of funds or ownership of a payment method. Verification requests must be completed within the time requested. If information cannot be verified, access to some services may be restricted and transactions may be delayed, declined or reversed where permitted.

One account and personal use

Unless we expressly permit otherwise, you may hold only one account for personal use. An account must not be opened on behalf of another person, transferred to another person or used to provide access to someone else. You must not allow another person to use your account, including a person who is under the legal gambling age.

You are responsible for keeping your login details confidential and for taking reasonable steps to protect your device and account. You should choose a secure password, avoid sharing it and notify us as soon as possible if you believe that your account has been accessed without permission. Activity carried out through your account may be treated as activity carried out by you unless we are notified promptly or applicable law requires a different approach.

Prohibited activity

• Opening or using an account with false, misleading or incomplete information.
• Using another person's identity, payment method or account.
• Attempting to bypass age, identity, location, security or responsible gambling controls.
• Using software, devices, scripts, bots or other tools intended to interfere with the normal operation of the website.
• Exploiting an error, technical fault, pricing issue or other unintended feature.
• Using the website for fraud, money laundering, unlawful funding or any other illegal purpose.
• Colluding with another person or manipulating a game, promotion, result or transaction.
• Using the services while self-excluded or where access has been restricted for responsible gambling reasons.

Where prohibited activity is suspected, we may investigate and take appropriate action. This may include suspending an account, cancelling an affected transaction, withholding access to a promotion, removing unlawful or irregular winnings and reporting conduct to relevant authorities where required or permitted by law.

Deposits and available funds

Deposits must be made using a payment method that you are authorised to use. Funds must come from a lawful source and must not be provided by another person unless an approved process expressly permits it. We may decline, reverse or hold a deposit while checks are completed or where a payment cannot be properly authorised.

You should only deposit money that you can afford to lose. A deposit is not a guarantee of winnings, and gambling should not be treated as a way to make money or recover financial losses. You are responsible for checking the amount before confirming a transaction and for keeping your payment details secure.

Game information and results

Games may be subject to separate game rules, displayed instructions and applicable technical requirements. You must review those rules before playing. Game outcomes are determined by the relevant game systems and, where applicable, randomised processes. A displayed result may be treated as final once recorded by the applicable system, except where there is a clear technical or administrative error.

If a game, transaction or account balance contains an obvious error, we may correct the error and take reasonable steps to return the parties to the position that would have applied without that error. If a game is interrupted, we may use the available transaction and game records to determine the appropriate outcome, subject to applicable law.

Withdrawals and payment checks

Withdrawal requests are subject to account verification, payment checks, fraud prevention procedures and any rules shown for the relevant service. We may ask you to confirm the ownership of a payment method or provide additional information before processing a withdrawal. Withdrawals may be returned to an approved payment method or handled in another lawful manner.

Processing times can depend on verification, the payment provider, banking systems, weekends, public holidays and other factors outside our reasonable control. We do not guarantee a particular processing time unless one is expressly stated in the applicable information. You should not attempt to use a payment method that is not in your name or that you are not authorised to use.

Promotions and offers

Promotions, bonuses, rewards and offers are subject to their own terms. Those terms may set out eligibility requirements, qualifying activity, contribution rules, expiry dates, wagering or playthrough conditions, withdrawal restrictions and other limitations. You should read the full promotional terms before opting in or taking part.

We may cancel, withdraw or amend a promotion where it has ended, has been offered in error, is being misused or cannot reasonably continue. Unless the applicable promotion terms state otherwise, a person may not claim the same offer more than once by using multiple accounts, payment methods or identities.

Responsible gambling

Slots Gallery Casino supports informed and responsible gambling. Gambling should be an entertainment activity, not a source of income. Before playing, consider setting a personal budget and time limit. Do not gamble with money needed for household expenses, essential commitments or other important purposes.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support. Available responsible gambling tools may include deposit limits, session controls, time reminders, account breaks and self-exclusion. The availability and operation of a tool may depend on the service and the information displayed when you request it.

• Do not chase losses or increase your stakes to try to recover money.
• Do not gamble when affected by alcohol, drugs, stress or strong emotions.
• Take regular breaks and keep track of the time and money you spend.
• Use account controls as soon as you feel that gambling is becoming difficult to manage.
• Seek independent help if you are concerned about your gambling or someone else's gambling.

Privacy and communications

Personal information is handled in accordance with the Privacy Policy and applicable privacy laws. We may collect and use information to provide services, process payments, verify identity and age, maintain security, prevent fraud, meet legal obligations and improve the website. You should read the Privacy Policy for further information about collection, use, storage and disclosure.

By maintaining an account, you may receive service messages about your account, transactions, security, verification or changes to the website. Marketing communications may be managed through the available preferences or unsubscribe options, subject to messages that must be sent for legal, security or operational reasons.

Website availability and liability

We aim to keep the website available, accurate and secure, but uninterrupted access cannot be guaranteed. The website may be affected by maintenance, upgrades, telecommunications problems, payment provider issues, outages, cyber incidents or circumstances outside our reasonable control. You should keep your device, software and internet connection secure and current.

To the extent permitted by law, we are not responsible for loss caused by your breach of these terms, misuse of the website, unauthorised access resulting from your failure to protect account details, interruptions outside our reasonable control or reliance on information that is incomplete, delayed or displayed incorrectly. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified.

Governing law and questions

These terms are intended to operate consistently with applicable Australian laws and regulations. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Any concern about an account, transaction or service should be raised through the available support process so that it can be reviewed using the relevant records.

The current version of these Terms & Conditions is the version published on the website. By continuing to use Slots Gallery Casino after an updated version is published, you acknowledge that the updated terms apply to your continued use, subject to any rights that cannot be removed under applicable law.